Information Services
Information & Referral
SeniorCare’s Information and Referral Services Department offers advice on all aspects of elder care and aging and services for adults of all ages with disabilities. In addition, resources to individuals, families, and professionals are available. All information is offered to the public without charge, and you can call as many times as you need.
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Options Counseling
Options Counseling is a free service for people age 60 and older, or age 22 and older with a disability. This service is short term. Counselors can meet with consumers by phone, email, in person, or a combination. Options Counseling is available to people who reside at home, in nursing homes, rehabilitation facilities, hospitals, and to caregivers.
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Care Transitions
Care Transitions is a free service from a trained Coleman or other Care Transitions Coach, and involves short term services, including one home visit, and two followup calls over a period of thirty days. Care Transition Coaches work closely with the consumer, their family and other informal supports, and medical practitioners and facility staff. The goal of Care Transitions is “Getting Home and Staying Home.”
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Medicare Counseling (SHINE)
SHINE, Serving the Health Insurance Needs of Everyone, provides free, unbiased, health insurance information, counseling, and assistance to Massachusetts residents with Medicare and their caregivers. In addition to SeniorCare, SHINE Counselors are available at most local hospitals and Councils on Aging. SHINE Counselors meet with individuals, married couples, and caregivers who are trying to make sense of the complications of Medicare. SHINE is administered by the Commonwealth of Massachusetts Executive Office of Elder Affairs.
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Choosing a Health Care Agent (Proxy)
SeniorCare’s Honoring Choices Ambassadors will assist you with choosing a health care agent- your advocate with the power to step-in and make health care decisions when you are not able to make decisions yourself.
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Additional Resources
If you are from Massachusetts, but not our service area, and need to find the agency that serves your town, call 1-800-AGE-INFO or 1-800-243-4636.
If you need help regarding out-of-state elder services or information, call the Elder Care Locator at 1-800-677-1116.
Visit our Resources page for a list of helpful links & phone numbers to local, state and federal agencies.
Protective Services
Elder Abuse, Neglect, or Self-Neglect
If you are concerned about an older adult (age 60 or older), and have reason to believe he/she is a victim of elder abuse, neglect, self-neglect or financial exploitation call the Massachusetts-based Elder Abuse Hotline at 1-800-922-2275. Every community in Massachusetts is covered by a designated Protective Service Agency.
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Compulsive Hoarding, Cluttering, and Acquiring Program
SeniorCare offers one-on-one mentoring for people over 60 years old with excessive clutter. The struggle is real, and affects more people than you think! Anywhere between 2% and 5% of the American population struggles with excessive clutter.
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MA Money Management Program
The Massachusetts Money Management Program is a free service that assists elders who have difficulty writing checks, balancing their checkbooks and managing their money.
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Social Security Representative Payee
SeniorCare is an authorized agency of the Social Security Representative Payment Programand provides benefit payment management for beneficiaries who are incapable of managing their Social Security or Supplemental Security Income payments. Call 978-281-1750 for more information.
Homecare & Care Management
Home Care
Many people who enter a nursing facility might have been able to remain in their own homes longer if they had a bit of help with everyday tasks, such as shopping, cleaning, or personal care.
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Care Management
A SeniorCare Care Manager is assigned to each of our Home Care consumers, and provides eligibility assessments, service planning and assistance with long term services and supports.
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Nurses Screenings
SeniorCare’s nursing team provides medical eligibility screening, initial assessment, and any necessary periodic reassessment visits for participants who are served by our Homecare Program. In addition, our nurses develop personal care plans for homecare consumers.
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Medication Management Assistance
Proper Medication Management decreases hospitalizations, decreases side effects & adverse reactions, and reduces fall risk.
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Meals on Wheels
Home Delivered Meals
SeniorCare’s home delivered meals/Meals on Wheels program delivers well balanced meals to the door of homebound elders, Monday through Friday. The meals are designed to meet the nutritional needs of older adults and provide an important support to maintaining health and independence. In addition to a good meal, the friendly meal delivery drivers provide regular contact to those receiving meals.
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Community Dining
Those 60 years of age and older are invited to enjoy lunch at a SeniorCare community dining rooms conveniently located throughout the North Shore in spaces such as Councils on Aging. In addition to a great meal, participants can enjoy the companionship of their peers, obtain information on additional programs and services and participate in other on-site activities.
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In-Home Nutritional Counseling
Nutrition home visits are conducted by a registered dietitian with expertise in the nutritional needs of older adults. Services include nutrition assessment and counseling for specific medical conditions such as heart disease, high blood pressure or malnutrition. Call SeniorCare’s Nutrition Dept at 978-281-1750 for information.
Medical Nutritional Therapy
Successful management of diabetes or kidney disease can help you to feel better and improve your health. Medicare participants diagnosed with diabetes and/or chronic kidney disease (who are not on dialysis) can receive nutrition counseling with a registered dietitian on site or at home. Call SeniorCare’s Nutrition Dept at 978-281-1750 for information.
Wellness Programs
Caregiver Support
The role of caregiving can test one’s patience
and leave one exhausted. SeniorCare can help.
The Savvy Caregiver
The Savvy Caregiver Program is a free six-session training for family and friends who are active caregivers, caring for those living with Alzheimer’s or related dementias.
This program is run periodically throughout the year.
Powerful Tools for Caregivers
Powerful Tools for Caregivers is a 6-week, wordshop in which caregivers develop self-care skills, learn special communication skills needed for the role of caregiving; learn how to better manage challenging situations, and make tough care giving decisions.
This program is run periodically throughout the year.
A Matter of Balance
“A Matter of Balance” is a falls prevention program that acknowledges the risk of falling, but emphasizes practical coping strategies to reduce this concern.
This program is run periodically throughout the year.
Caring Connections Thru Technology
Friendly volunteers help seniors learn to use a tablet to help ease the feeling of isolation that being house-bound can cause. Seniors learn to use email, social media, and search the web for their particular interests.
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Volunteer Opportunities
SeniorCare’s RSVP Volunteers of the North Shore provide a broad range of services to organizations throughout the North Shore.
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Healthy Ideas
Healthy IDEAS is a community-based depression program that targets underserved, chronically ill older adults and addresses commonly recognized barriers to mental health care: detecting depression; helping clients understand depression as treatable; assisting them in gaining knowledge and skills to self-manage it; and linking primary care, mental health care, and social service providers/therapists.
Medical Transportation
Medical Transportation Volunteers transport clients to local and out-of-town medical appointments. Transportation is available to self-mobile clients, age 60+ residing in the nine communities within SeniorCare’s jurisdiction: Beverly, Essex, Gloucester, Hamilton, Ipswich, Manchester-by-the-Sea, Rockport, Topsfield and Wenham.
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Nursing Home Advocacy
Long Term Care Ombudsmen
Ombudsmen advocate on behalf of residents and their families, mediate solutions to various problems, and monitor care and conditions in facilities. They maintain a presence in facilities to insure that the rights of those residents who cannot speak for themselves are protected.
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Adults with Disabilities
SeniorCare’s Information & Referral Specialists are well versed in a variety of community options for younger consumers with a disability. They are able to provide much useful information particular to the needs of the caller. Options Counseling is available at no charge to adults with disabilities.
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Honoring Choices
SeniorCare’s Honoring Choices Ambassadors will assist you with choosing a health care agent- your advocate with the power to step-in and make health care decisions when you are not able to make decisions yourself.
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