Request for Proposal For Purchased Service Contracts (FY2026)

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SeniorCare Inc. (SCI) is opening the Request for Proposal (RFP) for FY2026 (10/1/2025 – 9/30/2028).

SeniorCare Inc. is a private, local non-profit aging services agency. As a consumer centered organization, SCI provides and coordinates services to older adults, caregivers and others who need assistance to enable them to live independently at home or in a setting of their choice while remaining part of their community.

SCI is one of several state designated Aging Services Access Points (ASAPs) in the Commonwealth of Massachusetts holding a contract with the Executive Office of Aging & Independence.

SCI provides services and programs to qualifying individuals in nine cities and towns (Beverly, Gloucester, Essex, Hamilton, Ipswich, Manchester-by-the-Sea, Rockport, Topsfield, Wenham) within the Cape Ann/North Shore area as well as assisting others through a variety of partnerships and programs. SCI is an AA/EOE organization and encourages those of Minority Business Enterprises (MBEs), Women Business Enterprises (WBEs), Service-Disable Veteran Business Enterprises (SDVOBEs), Veteran Business Enterprises (VBEs), Lesbian, Gay, Bisexual, and Transgender Business Enterprises (LGBTBEs), and Disability-Owned Business Enterprises (DOBEs) to apply as well as apply for Certification through https://www.mass.gov/supplier-diversity-program-sdp.

Interested providers are invited to submit a Letters of Intent (LOI), which is due on or before May 19, 2025.

The LOI must detail all services that are to be offered. For each service area, the appropriate Service Specific Form(s) listed below must be completed and included with the LOI, as well as the Service Area Form.

Service Specific List

Additionally, all interested providers must be registered on the state’s Provider Contract Management System (PCMS) at https://noi.800ageinfo.com/.

Full proposals are due by the end of the day on June 17, 2025 must include the Administrative Overview (AO), all necessary documentation as noted within the PCMS Administrative Overview as well as review and/or necessary action of all documentation listed below in Step 1.

All questions regarding LOIs and Proposal Submissions related to this RFP should be submitted to [email protected].

SeniorCare Inc. is not obliged to award a contract or pay for any costs that may have been sustained during or at the end of this application process.

Providers are asked to visit the SCI website at www.seniorcareinc.org periodically during this process to ensure that all steps are complete and to check for any ASAP updates that may occur during this RFP process.

All questions regarding LOIs and Proposal Submissions related to this RFP should be submitted to [email protected].

Instructions

STEP 1 – Review all Program Instructions, Requirements, and Regulations

All applying providers, current and new, are required to review the following documents prior to proceeding with the next steps of the RFP process.

Providers must be knowledgeable of and adhere to ASAP requirements/regulations as well as the Executive Office of Age & Independence Program Instructions, QA & Oversight Manual and Regulations and Requirements included in the links below.

Program Instructions

Quality Assurance & Oversight

Regulations & Requirements

STEP 2 – Register with Provider Contract Management Systems (PCMS) and Submit Letter of Intent

Current Providers

Those providers already contracting with SeniorCare Inc. or another Aging Service Access Point are required to:

  • Be registered and completed the Administrative Overview and verify all information is accurate and required documents uploaded within the Provider Contract Management System (PCMS) at https://noi.800ageinfo.com/.
  • Submit a Letter of Intent due on or before May 19, 2025.

New Providers

Those providers submitting for the first time to contract with an Aging Services Access Point (ASAP) are required to:

  • Register at https://noi.800ageinfo.com/ to gain access to PCMS and complete and submit the Administrative Overview (all sections must be completed unless not applicable and all required documentation must be uploaded)
  • Submit a Letter of Intent due on or before May 19, 2025.

Please submit any questions to [email protected].

STEP 3 – Proposal Submission: Complete Administrative Overview (PCMS), Signed Proposal Form

Proposal Submissions

Proposals must be submitted on or before June 17, 2025, including the Administrative Overview section of your completed PCMS profile and all required documentation listed below.

All providers must submit a signed Proposal Submission. By submitting the Signed Proposal Submission, your agency is verifying that your completed PCMS profile, proposed service(s) and rate(s), and calculation sheets if applicable, documents/policies, etc. as well as the following are included.

Required Attachments/Uploads

  • Copies of job descriptions for all positions related to the contract
  • Current in-service training calendar and for the previous calendar year
  • Copies of all listed Licenses, Certifications, Accreditations and Permits (Local/State/County/Federal)
  • Hiring checklist and the list of topics for orientation
  • Non-Profit or For-Profit Organization Short Form Certificate of Legal Existence
  • Organizations with more than 50 employees include an organizational chart that includes titles and full time employees
  • Town Coverage Checklist

Required Policies & Procedures

  • Affirmative Action Policy
  • Conflict of Interest (May Not Employ or Compensate an ASAP or AGE employee)
  • Consumer Not at Home Policy
  • CORI (PI-09-19)
  • Infection Control Plan (Home Health Agencies, Adult Day Health, and Nursing Facilities)
  • Emergencies in the Home
  • Non-discrimination in Employment and Service Delivery
  • MassHealth All Provider Bulletin 196/OIG
  • Personnel Policies (Orientation, Training/Supervision/Annual Performance Evaluation, etc.)
  • Policy on Prevention and Detection of Fraud, Waste, & Abuse (Whistleblower Protection)
  • Privacy and Confidentiality
  • Prohibitions on Fees and Gratuities
  • Requirement on DPH Registry Check (Home Health Agencies & Skilled Nursing Facilities)
  • Reportable Incidents
  • Service Priority for High-Risk Consumers (PI-11-06)
  • Shopping/Money Handling
  • Tuberculosis Testing (Home Health Agencies, Adult Day Health, and Nursing Facilities)
  • Theft, Loss, or Damage to Consumer Property

SeniorCare Inc. will review all LOIs, and Proposals submitted during this RFP process and will notify providers of decisions on whether contracts will be entered into. As a reminder, it is at SeniorCare’s discretion whether to enter a contract.

All contracts are subject to the appropriation of sufficient funding.

Please send any questions regarding this RFP process to [email protected].

SeniorCare Inc., Gloucester, MA USA
SeniorCare Inc. is a 501(c)(3) tax-exempt organization. All contributions made to the agency are tax deductible to the extent permitted by law. SeniorCare Inc. and its programs are funded in whole, or in part, by contracts with/or grants from the Massachusetts Executive Office of Aging & Independence and other funding sources.